We are reaching out to share some important updates regarding our rewards program.
As you may know, the current economic climate has created challenges for many businesses, including ours. Rising operational costs and other external factors have prompted us to reevaluate our rewards program. After careful consideration, we have made the difficult decision to reduce the number of points earned from 10 to 5 for every dollar spent. This will not affect the redemption value of points already earned.
This change will take effect on October 31, 2024, and our customer service team is available to assist you with any questions or concerns.
Please understand that this decision was not made lightly. We deeply value your loyalty and support, and we are committed to maintaining the quality of our services despite these changes. We believe that adjusting our program will help us continue to operate sustainably and serve you better in the long run.
Thank you for your understanding and we look forward to continuing to serve you.